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Turning cold leads into warm conversations
NovaSolar, a mid-size provider of residential solar panels, had thousands of potential customers sitting in their database. Read how with a little help from Callo they turned them into real revenue ↓
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What is automated calling, why you need it & how to set it up
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What is an IVR menu and how It helps your business
“Press 1 to book a service, press 2 to speak with a manager” — you’ve probably heard something like this at least once when calling a company. That’s a voice menu. IVR (Interactive Voice Response) is essentially an interactive automated answering system. It helps companies handle incoming call volumes more efficiently, and helps customers get answers faster. In this article, we’ll look at how IVR works, why businesses use it, how to set up your own IVR, and which type of interactive menu is best for your needs.
