Fixit Garage was busy all day — repairing cars, handling paperwork, juggling customer questions. But the real problem started after 6 PM, when the phones went silent in the shop — but not for customers. Drivers stuck on the roadside or clients trying to book a morning appointment were left with voicemail. By the time staff called back the next day, many had already gone to a competitor.
Time to work overtime, folks! For robots, of course
Fixit plugged Callo into their inbound line. Now, even after closing hours, every caller gets an answer:
“Hello, this is AutoFix. Our office is currently closed, but we can still help. Press 1 to leave your service details for a callback tomorrow. Press 2 if you need emergency roadside assistance”.
The system logged every request in their CRM and forwarded urgent ones directly to the on-call partner service. Customers no longer hit a dead end — and Fixit Garage no longer lost business just because the shop was closed.
After 2 months
- 100% of after-hours calls answered automatically
- 37% more appointments booked from night and weekend calls
- Emergency cases routed instantly, cutting response times
- Fewer voicemails, fewer lost leads, and happier clients
