How a physio clinic cut late payments in half

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How a physio clinic cut late payments in half

BodyBalance physio was busy: their therapists worked full schedules, but the accounting team was drowning. Too many patients «forgot» to pay invoices on time. Staff spent evenings making awkward phone calls about overdue bills, and cash flow constantly lagged behind

No chasing, just checking in

Instead of chasing late payers, BodyBalance set up Callo’s voice agent to do it automatically. Patients received polite reminder calls a few days before and after payment deadlines:
— Hi Alex, this is FlexiCare. Just a reminder — your invoice for last week’s session is due in two days. Press 1 to receive a payment link by SMS. Press 2 if you’d like to discuss payment options.
The calls felt professional and kind — less like collections, more like care. And because every answer was logged, staff only followed up with the real problem cases.

We stopped feeling like the bad guys calling about money. Callo does it politely, consistently, and patients actually thank us for the reminder

Adam Parsons, CFO, BodyBalance physio

Healthy patients, healthier cash flow

In just three months:

1674 invoices reminded automatically
On-time payments improved by 52%
Late payments cut in half
$95 000 in faster cash flow unlocked
Staff saved 80+ hours they used to spend dialing and chasing

BodyBalance discovered that with Callo, getting paid didn’t have to feel painful.

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