TechNova, a fast-growing SaaS company, relied on Slack and email notifications from monitoring tools to inform engineers about outages. But with inboxes overflowing and phones on silent, urgent messages were often missed. Engineers found out about downtime too late — sometimes from angry customers.
Calls no one can ignore
To close this gap, TechNova connected Callo’s bot to its monitoring system. When a server crash or critical error occurred, the alert wasn’t just sent as a silent notification — the voice agent immediately called through the on-call list. Each engineer on the list received the message, ensuring that someone picked up quickly.
The result
- Critical alerts reached the right person within minutes
- Average response time to incidents dropped by 43%
